True, as a telecom-technology company, apart from delivering quality products and services to consumers, is to promote equal opportunities for access to information, content, and ICT services. In doing so, the Company must conduct business with ethics and moral principles, recognizing the dignity and value of every human being. True operates with respect for human rights of all stakeholders. Reflecting the Company’s policy on equal opportunities, True strive to achieve diversity in the workplace with measures to ensure equal treatment and human rights protection, regardless of gender, age, education, nationality, ethnicity, skin color, religion, sexual identity and disability status.
HUMAN RIGHTS POLICY COMMITMENT
True has a Human Rights Policy aimed at controlling and reducing the risks of human rights violations throughout its supply chain, including partners, joint ventures, business affiliates, and customers, as well as vulnerable groups such as children, women, people with disabilities, local communities, ethnic minorities, and the LGBTQ+ community. The policy also applies to the workforce of partners, joint ventures, business affiliates, and foreign labor, preventing child labor, forced labor, labor exploitation, and the use of indigenous or migrant labor.
True’s Human Rights Policy aligns with national laws and international human rights standards, including:
- The Universal Declaration of Human Rights (UDHR)
- The United Nations Global Compact (UNGC)
- United Nations Guiding Principles on Business and Human Rights (UNGP)
- The Organization for Economic Cooperation and Development (OECD)
- International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work
Additionally, True is one of the founding organizations of the Global Compact Network Thailand (UNGCNT).
The policy expects that all relevant stakeholders of True comply with its human rights commitments; the scope covers its own operations, suppliers, contractors, business partners and extending the coverage to business relations i.e. joint ventures, mergers and acquisitions.
True is committed to preventing all forms of illegal labor practices (such as human trafficking, child labor, forced labor), discrimination, and harassment. Additionally, True is dedicated to respecting and promoting equal remuneration, diversity, freedom of association, the right to collective bargaining, and the respect of other rights, including employee health and safety, working conditions, community health and safety, standard of living, cybersecurity, and data privacy of stakeholders.
Moreover, True has implemented a system to track, monitor and assess human rights risks as well as ensuring that all stakeholders have access to our whistleblowing and complaint channels. These processes will provide us with feedbacks and inputs for further improvement of our due diligence process, and for our reporting of human rights performances.
MANAGEMENT STRUCTURE
The Corporate Governance and Sustainability Committee is responsible for overseeing and establishing appropriate risk management guidelines or measures and reporting to the Board of Directors.
HUMAN RIGHTS DUE DILIGENCE
True’s Human Rights Due Diligence process is an on-going process. The Company does a systematic periodic review of the risk mapping of potential and actual human rights issues, every 2 years. The Due Diligence process applies to all of True’s business activities and associated activities (e.g. network operations, office activities) within the value chain, where potential human rights impacts and/or risks may exists. The scope of assessment includes our own operations and extends to our business partners, suppliers and contractors, and new business relations (i.e. joint ventures, mergers and acquisitions).
