True recognizes the importance of water resources and the risks associated with water scarcity, even though the telecommunications sector does not primarily rely on water in its operations. The company has assessed water scarcity risks in all of its operational areas, including office buildings, using the AQUEDUCT tool developed by the World Resources Institute (WRI). True has also set a quantified target to reduce water withdrawal per unit of revenue by 40% by 2024 and 42% by 2030, compared to the baseline year of 2020.
To achieve this goal, True has implemented a comprehensive water management plan that includes setting water withdrawal targets, improving water use efficiency, and promoting water conservation efforts. These initiatives are conducted through an environmental management system based on the ISO 14001:2015 standard.
In addition, as part of its water management efforts, True has taken steps to raise awareness about water conservation by displaying informative posters in key locations and communicating regularly through internal communication channels to encourage employees to use water efficiently.
Internal poster promoting efficient water use within the organization
Water Management Projects
As part of its Water Management Project, True has implemented a range of initiatives to address water-related risks and improve water efficiency across its operations. The company actively assesses water scarcity risks, particularly in high-risk areas, and collaborates with property owners to ensure that wastewater is properly treated before being discharged into the environment.
To enhance water efficiency, True has also introduced water-saving technologies, including the installation of VRV (Variable Refrigerant Volume) or VRF (Variable Refrigerant Flow) air conditioning systems in buildings, and the implementation of water-cooled air conditioning systems in offices. Water-saving sensor devices were also installed in office facilities. In 2024, these measures contributed to a reduction in water withdrawal by 10.9 million liters per year. The company also advanced water reuse systems by collecting wastewater from offices that remained in good condition (e.g., for watering plants around buildings), reducing water consumption and maximizing resource efficiency, with savings of over 1.9 million liters per years. True is currently assessing the feasibility of recycling reject water from reverse osmosis (RO) systems for use in toilet flushing, as part of its commitment to circular water use. The financial quantification of these efforts remains undisclosed.