{"id":6834,"date":"2025-05-06T00:23:23","date_gmt":"2025-05-05T17:23:23","guid":{"rendered":"https:\/\/truesustainability.info\/sustainability\/?p=6834"},"modified":"2025-08-25T15:11:31","modified_gmt":"2025-08-25T08:11:31","slug":"responsible-supply-chain-management-at-true","status":"publish","type":"post","link":"https:\/\/truesustainability.info\/sustainability\/en\/responsible-supply-chain-management-at-true\/","title":{"rendered":"Responsible Supply Chain Management at True"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6834\" class=\"elementor elementor-6834\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67cfb02 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67cfb02\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-37eed53\" data-id=\"37eed53\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c919c7c elementor-widget elementor-widget-text-editor\" data-id=\"c919c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTrue has a procurement management system throughout the supply chain, ensuring raw materials come from legal sources, production processes use proper labor, safety, and environmental friendliness. The procurement methods must be transparent, honest, and fair, strictly following the Business Partners Code of Conduct to align with international standards and instill awareness and compliance among employees and partners.\n\nDr. Jen Sriwattanathamma, Head of Procurement &#038; Logistics Division\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9263160 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9263160\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e676525\" data-id=\"e676525\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fec6c8f elementor-widget elementor-widget-text-editor\" data-id=\"fec6c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>MANAGEMENT APPROACH<\/h3>\n<p>Driving long-term business sustainability requires collaboration from all sectors throughout the supplier chain, with suppliers being key partners in supporting and co-creating sustainability from upstream to downstream. This must be done in accordance with regulations.\n\nTrue has a Corporate Governance and Sustainability Committee to oversee the achievement of effective supply chain management goals. Manage the procurement of goods and services in accordance with the principles of accuracy under relevant laws, rules and regulations, as well as paying attention to good governance principles. With this in mind, True has established a Business Partner Code of Conduct for suppliers to adhere to the principles of good organization management and encourage suppliers to treat their partners similarly. This is an important mechanism for efficient supply chain management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8806b20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8806b20\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fdc4cb\" data-id=\"1fdc4cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c86fb4 elementor-widget elementor-widget-image\" data-id=\"4c86fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"538\" src=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2025\/05\/SCM-768x646.png\" class=\"attachment-medium_large size-medium_large wp-image-6812\" alt=\"\" srcset=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2025\/05\/SCM-768x646.png 768w, https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2025\/05\/SCM-300x252.png 300w, https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2025\/05\/SCM.png 1016w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e640aa1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e640aa1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74a8383\" data-id=\"74a8383\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e1b79b elementor-widget elementor-widget-text-editor\" data-id=\"9e1b79b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2024\/07\/True-Business-Partner-Management-Policy.pdf\" target=\"_blank\" rel=\"noopener\">True Business Partner Management Policy<\/a><\/span><\/li><li><a href=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2024\/07\/True-Business-Partner-Management-Procedure.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">True Business Partner Management Procedure<\/span><\/a><\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2025\/05\/Responsible-Supply-Chain-Management.pdf\" target=\"_blank\" rel=\"noopener\">Responsible Supply Chain Management at True<\/a><\/span><\/li><li><span style=\"text-decoration: underline;\"><a href=\"https:\/\/truesustainability.info\/sustainability\/wp-content\/uploads\/2024\/05\/Amended-Business-Partner-Code-of-Conduct.pdf\" target=\"_blank\" rel=\"noopener\">True Business Partner Code of Conduct<\/a><\/span><\/li><li><!--StartFragment--><span style=\"text-decoration: underline;\"><a href=\"https:\/\/truesustainability.info\/sustainability\/statement_on_business_partners_compliance_management_process\">Statement on Business Partners Compliance Management Process\u00a0<\/a><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6532ca7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6532ca7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21cebe3\" data-id=\"21cebe3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7dd99c elementor-widget elementor-widget-text-editor\" data-id=\"a7dd99c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>SELECTION OF NEW SUPPLIERS\n<\/h3>\n<p>True sets the criteria for selecting new suppliers as follows:<\/p>\n<ul>\n<li>Results of the online self-assessment on environmental, social and governance dimensions<\/li>\n<li>Accept adherence to the Business Partner Code of Conduct\n<\/li>\n<li>Results of the country-specific, industry specific, and product quality risk assessments\n<\/li>\n<li>Results of the business inspections\n<\/li>\n<\/ul>\n<p>In addition, suppliers are required to source quality raw materials from reputable sources and refrain from accepting raw materials from sources that violate human rights or are subject to trade sanctions.  This includes minerals such as tin (Sn), tantalum (Tn), tungsten (W), and gold (Au) originating from mining operations in countries with documented human rights abuses in Africa, as outlined in the guidelines.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e514b1a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e514b1a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f8de06\" data-id=\"2f8de06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b3fc3c elementor-widget elementor-widget-text-editor\" data-id=\"2b3fc3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>IDENTIFICATION OF KEY SUPPLIERS AND AT-RISK PARTNERS<\/h3><p>New suppliers who meet all criteria will undergo a process to identify Significant Tier-1 Suppliers and Significant Tier-1 High-Risk Suppliers, with criteria set for selection based on four criteria, which are:<\/p><ul><li>Suppliers who deliver high-value products and services, analyzed by \u2018Spending Analysis\u2019 model<\/li><li>Suppliers who deliver core products and services to the Company<\/li><li>Suppliers with few competitors<\/li><li>Suppliers with high-risks associated with environmental, social and governance (ESG) concerns, including human rights in the supply chain<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f38d1f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f38d1f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a44078a\" data-id=\"a44078a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9aacb7f elementor-widget elementor-widget-text-editor\" data-id=\"9aacb7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>SUPPLIER TRAINING AND CAPACITY BUILDING<\/h3><p>True provides training courses and engagements with suppliers to enhance knowledge and skills, aligning with the Company\u2019s Sustainability Policy, Environmental Policy, Human Rights Policy, Business Partner Management Policy, etc. True organizes an annual seminar \u201cTrue Suppliers Day\u201d with key suppliers to refresh and reinforce True Sustainability Framework and Goals as well as addressing key issues in the Business Partner Code of Conduct. True also encourages all significant high-risk suppliers to undergo the Human Rights Due Diligence (HRDD) to uplift their business operations. This helps the suppliers mitigate risks and enables them to identify, monitor, prevent and design remedy in case of human rights violations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-934e190 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"934e190\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-107c713\" data-id=\"107c713\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2684fb4 elementor-widget elementor-widget-text-editor\" data-id=\"2684fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>ON-SITE AUDIT BY THIRD-PARTY<\/h3><p>The Company conducts an audit on Significant Tier-1 Suppliers, Significant Tier-1 Suppliers with High Risks, and Significant Tier-2 Suppliers in three dimensions of ESG. The results of the on-site audits are mostly related to the suppliers\u2019 occupational health and safety measures.<\/p><p>To ensure that suppliers have operations accordingly to the specified standards. If significant ESG issues are identified, an investigation will be conducted with the supplier to identify the root causes and corrective measures. A joint assessment will then be conducted after the corrections are made to ensure compliance with the requirements, Significant high-risk partners will undergo assessments annually, while medium- and low-risk ones will be assessed every three years.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cf6651 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cf6651\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-809e67a\" data-id=\"809e67a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6969b1a elementor-widget elementor-widget-text-editor\" data-id=\"6969b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>AUDIT RESULTS AND CORRECTIVE ACTIONS<\/h3><div>\u00a0<\/div><p>The audit results and corrective actions are classified as follows:<\/p><ul><li><strong>Serious (Non-Conformance A):<\/strong> Refers to audit findings indicating non-compliance with laws or conditions of permits held by the business partner. The audited business partner must implement corrective actions as recommended by the auditor and complete them urgently within 30 days.<\/li><li><strong>Minor (Non-Conformance B):<\/strong> Refers to audit findings showing errors in complying with laws, permits, reporting, or record-keeping, such as failure to meet legally required timelines. The audited business partner must implement corrective actions as recommended by the auditor and complete them within 90 days.<\/li><li><strong>Potential for Improvement \/ Observation (PI\/OBS):<\/strong>\u00a0Refers to audit results where no non-compliance is found, but there is a possibility of future issues or opportunities for improvement. The audited business partner must implement corrective actions as recommended by the auditor and complete them within\u00a06 months.<\/li><\/ul><p>\u00a0<\/p><p>In cases where non-conformities are identified, the business partner must submit a corrective action plan to the auditor within\u00a015 days\u00a0after receiving the audit report, to facilitate follow-up and monitoring. Business partners who pass the audit requirements will be re-audited every\u00a03 years.<\/p><p><br \/>If the terminating or orders discontinuing consider will company the ,company the contract<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-379d5ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"379d5ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0173b03\" data-id=\"0173b03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcd356c elementor-widget elementor-widget-spacer\" data-id=\"dcd356c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>True has a procurement management system throughout the supply chain, ensuring raw materials come from legal sources, production processes use proper labor, safety, and environmental friendliness. The procurement methods must be transparent, honest, and fair, strictly following the Business Partners Code of Conduct to align with international standards and instill awareness and compliance among employees [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6813,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[471,518],"tags":[],"class_list":["post-6834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esg-en","category-supply-chain-en"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/posts\/6834","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/comments?post=6834"}],"version-history":[{"count":20,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/posts\/6834\/revisions"}],"predecessor-version":[{"id":7397,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/posts\/6834\/revisions\/7397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/media\/6813"}],"wp:attachment":[{"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/media?parent=6834"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/categories?post=6834"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/truesustainability.info\/sustainability\/wp-json\/wp\/v2\/tags?post=6834"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}